The History Behind PoDDSS

J

oyce-Lyn has dreamed of owning her own business to pursue her passion of working with people with complex needs because she knows that she can make a positive difference and improve the quality of life for people with disabilities.

Think Big, Start Small, Move Slowly, Grow.

Joyce-Lyn created the name PoDDSS with the assistance of her good friend, Dr John Livingston, Clinical Psychologist. Joyce-Lyn tried to come up with an easy acronym which explains the ethos of PoDDSS.

Think Big moto

MULTIDISCIPLINARY APPROACH

The PoDDSS team prides themselves on thinking outside the box and trialing various evidence-based techniques that might better support the person or families involved, as well as improving functional capacity, and their ability to interact with those around them.

  • Disability sector specialists – out team have decades of industry experience
  • Complex case specialists – we get the call when it all goes wrong
  • People not profits – your quality of life comes first

The PoDDSS team are a strong advocate for families, participants and will work with those families seeking access to NDIS supports.

OUR VALUES

Person-centred service provision that changes lives one plan at a time by demonstrating respect, honesty, and transparency.

We believe that the primary person and their support network should be actively involved in the decision-making process about things that affect their lives. We are vigilant about human rights and fundamental freedoms that should be enjoyed by all to live a life free from discrimination, abuse and neglect. We believe in a collaborative and individualised approach between the person, their support networks, service providers and PoDDSS to identify the best solutions possible.

We believe that the primary person and their support network should be actively involved in the decision-making process about things that affect their lives. We are vigilant about human rights and fundamental freedoms that should be enjoyed by all to live a life free from discrimination, abuse and neglect. We believe in a collaborative and individualised approach between the person, their support networks, service providers and PoDDSS to identify the best solutions possible.

PODDSS works with primary persons as well as their families, support networks and stakeholders to provide options for quality of life through choice through a person-centred approach with the overall aim of enabling choice and achieving their chosen goals.

PoDDSS believes that individuals need to be supported by trained and competent staff. We are a group of people from a variety of backgrounds who have worked extensively for people with a disability and ranges of diagnoses. We include psychologists, social workers and behavioural analysts and these skills come together to provide quality Support Coordination.

PoDDSS has a commitment to quality and continuous improvement. There is an ongoing focus on continuously reviewing, improving and enhancing the support that primary persons receive. To ensure we meet our commitment, we regularly seek the opinions and feedback of primary persons, their support networks and stakeholders to make sure we are delivering a high-quality service. Primary persons, their support networks and their stakeholders are asked to complete a Client Feedback Survey on a regular basis. This gives carers and individuals a constructive pathway to provide feedback on the service provided.

The Right People In The Right Jobs

Joyce-Lyn strives to recruit highly experienced professionals with the aim of providing high quality advice, supports and services.

Joyce-Lyn Smith
Joyce-Lyn SmithClinic Director of PoDDSS
Joyce-Lyn Smith is a passionate, caring professional with expertise working with people with disabilities having worked in the field for over 22 years.
Susan Thinee
Susan ThineeOffice Manager
PoDDSS Welcomes Susan Thinee, Susan has lived in Townsville all of her life and has a local knowledge of services and appropriate options available within the northern region to enable and support people to make informal and relevant decisions.
Leigh - Ann Rozis
Leigh - Ann RozisSenior Support Coordinator
PoDDSS is excited to welcome Leigh-Ann Rozis to the team, Leigh-Ann has been living in Townsville for 9 years starting a successful business and beginning her care career at the Acute Mental Health Unit at the TTH.
Jason Carroll
Jason CarrollCounselling, Support Coordination & Positive Behaviour Support
PoDDSS are delighted to advise that Jason Carroll as joined the team. Jason is a local to the Townsville region and has extensive knowledge of the Community Services industry and the challenges faced in the disability sector particularly with the NDIA.
Anne Greer
Anne GreerBehaviour support consultant
It is an absolute pleasure to announce that Ann Greer has joined the team at PODDSS as a behaviour support consultant. She has long experience in the delivery of human services sector as well as developing services, delivering training and designing individualised supports to people with a disability and their families.
Sue Dixon
Sue DixonSpecialist Support Coordination, Positive Behaviour Support
Sue Dixon joins the PoDDSS Team (& PoDDSS are delighted 😊), bringing along with her, broad experience and knowledge of the human services sector; predominantly over 20 yrs. working in Disabilities
Meredith Swift
Meredith Swift Support Coordination, Positive Behaviour Support
PoDDSS Welcomes Meredith Swift, Meredith has been living in Townsville since 2015, having relocated here from Ingham to access better services for her non-verbal autistic adult daughter Sarah (now 25).
Jackie Cook
Jackie CookRural and Remote Support Coordinator
PoDDSS Welcomes Jackie Cook, Jackie has been living in the Townsville region now for about 4 years, bringing with her many life skills and experiences from the remote rural regions of Australia with the ability and understanding to adapt to various cultures and environments.
Lee Cattana
Lee CattanaSupport Coordinator
PoDDSS Welcomes Lee Cattana, Lee and her family relocated to Townsville in 2010 from Sydney NSW and believes this was the best lifestyle decision they have ever made!
Fiona Cunningham
Fiona CunninghamSupport Coordinator
PoDDSS Welcomes Fiona Cunningham, Fiona moved to Townsville with her small family, her husband and son 15 years ago. Fiona had been working with the Department of Child Safety in NSW for 6 years prior to moving to Far North Queensland, working in the State Intake Centre, Parliamentary Cabinet and Support also in the Domestic Violence Line.
Parimal Reddy
Parimal ReddyPositive Behaviour Support / Specialist Support Coordination / Counselling
PoDDSS Welcomes Parimal Reddy, Parimal had studied and completed a degree in Dentistry in his home country being India some years ago and he has now recently completed and achieved his master’s degree in Social Work at James Cook University in Townsville.
Shabnam Zangeneh
Shabnam ZangenehEducational programs facilitator
PoDDSS Welcomes Shabnam Zangeneh, Shabnam has been facilitating some educational programs, Understanding Sexuality for Teenagers/Adults and Social Skills for Teenagers/Adults.

Try the PoDDSS difference today!

We are a collection of passionate individuals with the desire to improve all aspects of peoples lives!

CONTACT US NOW