Positive Behaviour Support in Townsville
Professional Behaviour Support Services
Empowering individuals through compassionate, person-centred behaviour support that builds confidence, skills and independence for everyday life.
Person-Centred Behaviour Support Services
At PoDDSS, we provide person-centred and behaviour support services across Townsville and surrounding North Queensland regions. Our team helps individuals of all ages develop essential life and social skills through Positive Behaviour Support, counselling and tailored development programs.
As a registered NDIS provider, we are committed to delivering compassionate, evidence-based support that promotes independence, confidence and inclusion. With a focus on integrity, responsibility and genuine care, we empower people to achieve their goals and live fulfilling lives within their communities.
Our mission is to deliver compassionate, person-centred behaviour support that empowers individuals to build skills, confidence and independence. We work closely with each person, their families and support networks to understand their goals and develop practical, evidence-based strategies that support positive behaviour, wellbeing and everyday participation.
Guided by integrity, respect and collaboration, we are committed to creating meaningful, lasting outcomes for the people we support.
What We Do
Positive Behaviour Support
Our team provides positive behaviour support that builds understanding, strengthens skills and supports progress toward meaningful everyday goals.
Social Skills Programs
We support people to build social skills, confidence and communication through practical, person-centred programs that encourage positive everyday interactions.
Training Programs and Mentoring
Comprehensive, evidence-informed training and mentoring designed to build confidence, strengthen capability and support consistent, person-centred approaches for participants, families, carers and support staff across everyday environments and support settings.
Free Resources
We share free resources including social stories, positive reinforcements and daily living skills, plus links to events, news and helpful tools for everyday support. We’ve gathered these to make information more accessible and support learning at your own pace.
Upcoming Training Events
Discover upcoming PoDDSS training events tailored for healthcare and support professionals. Gain practical skills to grow your career. Check the calendar and connect with us today.
Contact Us Today
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Why Choose Us?
Choosing PoDDSS means choosing a team that values compassion, collaboration and genuine care. We listen carefully to each individual’s story and work together to design supports that can help. Our person-centred approach ensures every service promotes dignity, growth and inclusion.
We use evidence-based methods to guide positive change and maintain a commitment to quality and accountability. With a focus on empowerment and respect, we help individuals build confidence and meaningful connections within their everyday lives.
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Testimonials
Trained PBS folk looking to work with a group of professionals with hearts of gold and integrity of steel, reach out to Joyce-Lyn Smith for more information.
I simply haven’t found better PBS practitioners in Australia. Can’t recommend Joyce-Lyn and her team more.
Alex S
Feedback from – PART Training
I really enjoyed how tailored this training was to our client, great to run through and debrief situations we have experienced. Great evasion tactics were client specific.
Melissa
Just touching base to say I enjoyed your training session at Connect as I know all the participants did as well. What I really got a lot out of was your personal experiences in the field which gave a depth and 3rd dimension to the information you were sharing. You’ve obviously had a wealth of experience and are very passionate about your work which I connect with and appreciate. Hope we can catch up again at some point down the track.
Wendy Emerson, Supports Coordination Connect
Feedback from – PART Training
The training re-awakened a consciousness to stay professional at all times, being mindful of complacencies. Specifically, I did internalise the need to always be alert and proactively risk assess.
Noble
“[Client] has a complex care plan through PoDDSS which has helped improve his behavioural, emotional, and physical health. Prior to having this plan in place, [Client] found it challenging to relate to people and struggled to understand what behaviours were appropriate and inappropriate. Since implementing a behavioural plan and coping strategies………..[Client’s] supports have helped to regulate emotional and behavioural responses, better focus on learning new skills, and to integrate in different social settings with less difficulty.”
Joseph Martin, Director, Ambitions NQ Cairns
“Paul was a very vulnerable, isolated, unsafe and lonely man when I first met with him to advocate for him. His sadness was evident and the supports at that time were not acting in his best interests. As an advocate, you choose the right people for the right client and I certainly chose the right support coordinator. To receive that amount of funding in a plan needs to be acknowledged and congratulations to the people who were involved in assessments, reports and daily care and of course you and your team at Podds. This is a great achievement Joyce-lyn and I thank you on behalf of Paul. ”
Anne Hansen on behalf of Paul R, Independant Advocacy NQ
Feedback from – Sensory Movement and Awareness Training.
The training was extremely interesting and useful. Many of the staff remarked how helpful it was. Our team thoroughly enjoyed the information presented and now have a great basic understanding of our client’s sensory needs.
Comments from attendees:
- As a result of attending the training I have new insights and learnt how to work towards a better life for myself/my family member with a disability and the people I support.
- I am inspired to apply the ideas presented.
- I have gained practical information and tools I can use.
- It was very useful to gain more insight into my own sensory awareness so I can manage myself first in order to provide the best support to my client.
- Thankyou so much for this amazing workshop. I have learned a lot and cannot wait to learn more in the future.
- Joyce-Lyn presented the material with expertise, humour and genuineness.
Thank you, Joyce-Lyn, for your wisdom, experience and personable presentation. As usual your workshops are so good.
Sonia, Community Resource Unit Ltd
Trained PBS folk looking to work with a group of professionals with hearts of gold and integrity of steel, reach out to Joyce-Lyn Smith for more information.
I simply haven’t found better PBS practitioners in Australia. Can’t recommend Joyce-Lyn and her team more.
Alex S
Feedback from – PART Training
I really enjoyed how tailored this training was to our client, great to run through and debrief situations we have experienced. Great evasion tactics were client specific.
Melissa
Just touching base to say I enjoyed your training session at Connect as I know all the participants did as well. What I really got a lot out of was your personal experiences in the field which gave a depth and 3rd dimension to the information you were sharing. You’ve obviously had a wealth of experience and are very passionate about your work which I connect with and appreciate. Hope we can catch up again at some point down the track.
Wendy Emerson, Supports Coordination Connect
Feedback from – PART Training
The training re-awakened a consciousness to stay professional at all times, being mindful of complacencies. Specifically, I did internalise the need to always be alert and proactively risk assess.
Noble
“[Client] has a complex care plan through PoDDSS which has helped improve his behavioural, emotional, and physical health. Prior to having this plan in place, [Client] found it challenging to relate to people and struggled to understand what behaviours were appropriate and inappropriate. Since implementing a behavioural plan and coping strategies, [Client’s] supports have helped to regulate emotional and behavioural responses, better focus on learning new skills, and to integrate in different social settings with less difficulty.”
Joseph Martin, Director, Ambitions NQ Cairns
“Paul was a very vulnerable, isolated, unsafe and lonely man when I first met with him to advocate for him. His sadness was evident and the supports at that time were not acting in his best interests. As an advocate, you choose the right people for the right client and I certainly chose the right support coordinator.
To receive that amount of funding in a plan needs to be acknowledged, and congratulations to the people who were involved in assessments, reports, and daily care—and of course you and your team at Podds. This is a great achievement Joyce-Lyn, and I thank you on behalf of Paul.”
Anne Hansen, on behalf of Paul R, Independent Advocacy NQ
Feedback from – Sensory Movement and Awareness Training.
The training was extremely interesting and useful. Many of the staff remarked how helpful it was. Our team thoroughly enjoyed the information presented and now have a great basic understanding of our client’s sensory needs.
Comments from attendees:
- As a result of attending the training, I have new insights and learned how to work towards a better life for myself/my family member with a disability and the people I support.
- I am inspired to apply the ideas presented.
- I have gained practical information and tools I can use.
- It was very useful to gain more insight into my own sensory awareness so I can manage myself first in order to provide the best support to my client.
- Thank you so much for this amazing workshop. I have learned a lot and cannot wait to learn more in the future.
- Joyce-Lyn presented the material with expertise, humour, and genuineness.
Thank you, Joyce-Lyn, for your wisdom, experience, and personable presentation. As usual, your workshops are so good.
Sonia, Community Resource Unit Ltd
